Strategies for communicating bad news to customers

A great way to deal with this problem is to offer some kind of promotion to customer. For example, if prices have increased of your product and if you want to tell this bad news to your customer, then you can always remind them that you will offer discounts in the future.
That might seem manipulative. I think it is better to be sincere about it all. And offer sincere apologies for the turn of situations.

Filter

Back
Top