For a business to succeed, besides having good or quality products and services, quality customer service is also needed. Do you think employees should go through proper training when it comes to dealing with customers?
Customer's service skills
- Thread starter eldavis
- Start date
Yes proper training is necessary. Properly trained customer service will go a long way in dealing with difficult customers.
Proper training definitely helps, in particularly on how to deal with difficult customers.
Most sales does not train on customer service. They were trained to close a sale. So each time they have customer to deal with, their mindset is to close that sale. Motivation in doing so is the commission they can get from the sale.
Yes, proper training on how to deal with customers is essential. The training should be provided to customer service staff, sales staff and all front line staff such as receptionist and hotline staff.
Yes, I believe that personnel should have sufficient training while interacting with consumers. Quality customer service is critical to a company's success, and having workers who are well-trained in customer service may significantly increase customer satisfaction and loyalty. Proper training may also assist staff comprehend the company's values, objective, and goals, as well as provide them with the skills and information needed to engage with clients efficiently.
The customer service skills is very important because you must have it to enhance your productivity and create interpersonal relationship with the customers.
The ability to communication is a very important skill for customer service personell. And also the ability to calm nerves. Some complains come in with fury and the Customer care has to make it calm.
