Faulty items
- Thread starter Tracee1
- Start date
The best alternative is to recall the products and refund the customers with apologies. This is far better because it will save the company's reputation and image. Secondly, to avoid litigation and out of court settlements, you should act fast.
You dont really have much of a choice other than to return it back, cause if you consider the time it would take, you would end up loosing instead of making profit. Or you could repair these faulty products yourself if its something that can be repaired with little cost, then sell them off on shops like ebay or olx and the likes.
All you can do is alert customers to the issue and have customers bring the product back for a refund and apologize to the customers regarding the issue then you as the business owner have to send back the products that are faulty for a refund yourself and explain to whom you bought the products from the issue. As long as you do it professionally and offer a refund to any customers who purchased from you, you should be good.
It depends on the seriousness of the defects. In any case, I would report the case to the supplier and get the appropriate compensation. I may return the defective items or sell them at a big discount.
It is very important for the company to have written policy because it is what will attract customers to the stores to come and patronize them again once they are returned goods that are faulty.
It is good to accept faulty goods from customers and look for ways to fix them.
