i have noticed that there are so many businesses out there that tend to create a forum for their business! For example, many popular companies have many forums where the customers tend to discuss many things with the support team in the forum and get a response. Do you think that it is a great idea to create a forum like that?
Starting a support forum for your business?
- Thread starter Passiveearner
- Start date
It is important to do that. It makes customers to be confident on your ability to solve issues that may arise from doing business with your organization.
I think it is a good idea to be in contact with your customers.
It is needed for every company to establish a community where people can talk which is what are forum provided.
Having a support forum is actually a great way to grow the business. With this forums customers do not have to be at the office live before their issues can be sorted out. They can be anywhere and at anytime and easily make complains. This is also a good way to get to know what the customers want and what needs to be changed.
I think can be a very great idea in marketing and promotion of the business in real time. However, the clients and customers can be to know the management of the business through live interaction and contact through the forums.
