How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?
Face to Face Customer Service, compared to over the phone service.
- Thread starter Joshua Farrell
- Start date
Being able to solve the queries is exactly what you should be most important and not if it is a face-to-face or over the phone customer service.
Face-to-face customer service is more effective because problems are solved quickly.
Face-to-face customer service may be more effective but the result is what matters. Once your queries are resolved, I don't see any difference.
This is correct. What matters is the good result and not if the queries are resolved over the phone or face-to-face. You are right.
I knew that so many people would prefer face-to-face customer service and I think it is the most effective too.
