When I am still working in sales, I usually need to know the root cause of the clients' problems. In this way, we can both try to resolve the concerns. It is the most effective approach to deal with this kind of scenario.
Have you ever had to work with a client to resolve an issue?
- Thread starter Shavkat
- Start date
Yes, as a sales personnel, it is your duty to always get in touch with the clients to know their problems or perceptions about your services. This will guide you in taking appropriate decisions that will boost your company and customers relationships.
I have never done this before. If I have concerns, I deal with my employer.
It is better to talk it out with the client in solving issues because issues will be better solved in that way.
Yes, this actually happened last year, one of our workers mistakenly misplaced some products belonging to our customer which has been paid for. So i had to work together with the client, calling back to back, looking for ways to find the products and as well arranging a new one.
- Thread starter
- #18
You did mentioned a good option to deal with this matter. Moreover, it is a good way to retain the clients for being loyal. It is not an easy thing to keep them if they are not satisfied for not resolving their problems.
It is not a hard thing to do. As far as the product is to yours, you have to do it to win over the customer and show him or her that to you value customers.
Most people that work in the IT department always work close in hand with clients to take care of their problems. I do it a lot with bank IT workers.
