You can refund the buyers if the product that was bought is not in good shape.
Refunding the buyers
- Thread starter cherry123
- Start date
In my opinion, the sellers should be true professionals. When they make a mistake, they must refund the buyers.
Most businesses don't like to make refunds when payment has already been made. They would rather want you to pick another one or add money and pick a higher quality.
Refund is a wonderful business strategy but must follow certain set down rules. If a customer return a product because the product does not meet the quality of what he demanded, it is better for the seller to refund the buyer and avoid unnecessary distractions that will tarnish the image of his company. Secondly, to avoid litigation. Some customers can be thorn in the flesh.
There's nothing wrong with refunding the buyer, but it must be in accordance with the terms and conditions that apply. Both sellers and buyers must act professionally. If the requested item does not match the request, the seller must return the funds, and conversely the buyer does not demand a refund if the item is in accordance with the request.
I am a firm believer that if the product purchased comes back fully intact with an issue that is clearly an issue when the product was made then the customer should get a full refund no questions asked. If there are signs of damage that have been caused by the customer then any company has the right to be able to refuse a refund. Some people will buy something and send it back for a refund after damaging it themselves because they either want the money back as it was a purchase they regret or they just want to mess a company about, I don't agree with that.
