First of all you must listen to your customer carefully, let him tell first listen him in detail, then first try to acknowledge what he is saying it will cause a sort of cooling effect on him, after then if it remain possible then immediately solve their problem.
How can one deal with a difficult customer
- Thread starter cherry123
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Some customers can actually be over pressing when they have a problem that needs to be taken care of and as a result of that, they will not be patient enough for a customer service representative to attend to their problem.
But the duty of the customer service representative is to to keep them calm until their problem is taken care of.
Even at that there are still a lot of people who you will be able to convince. You must know how to talk and communicate if you want to go into a business.
This is a martyr doing to do. I do think that we can hear their concerns, but we need to show how to resolve the problem. I am sure we can meet half-way with this issues with complains of these clients.
I agree that you must have excellent communication skills as a business person. But have you heard of the word "saddists"? Pray they should never br your customers.
I once faced a difficult customer, he offered me 50% of the items I was selling, even though my luck was not even 50%. He is really a crazy customer, making me disappointed and angry. I was firm with him, if you don't want the price I charge, please buy elsewhere.
Some customers would just come to your business to make your life miserable and drive you insane. I don't mind losing such a customer. I need to be sane to make more sales.
I even consider him a madman, because he acts like a madman, likes to hurt others and has no feelings of empathy. Am I bad? Of course not, because if they are reasonable people they will definitely think before they act. LOL.
That is actually the truth. Saddists exist but as a business person you must try to have rules and regulations. That way such people will stay away.
