Many business people use social media as a marketing strategy, if they only post products regularly it may not be very useful as a promotion, there is still a lot that business people have to do to attract an audience, so it is hoped that it will be easier to interact with customers.Even though there are many ways to collect information on followers and loyal customers, whatever the reason, the goal of a businessman is to increase sales turnover. One way to get to know customers better is to always read their comments, even many business people delete negative comments, what do you think.
What are the Benefits of Replying to Customer Comments on Social Media?
- Thread starter Suba
- Start date
That is what I noticed in ads in business in Facebook for example, the negative comments were deleted and they also make an announcement that they receive only positive comments which is not good. People must know the real score of their services..
- Thread starter
- #3
I agree with you, deleting negative comments is highly disgraceful, because our star score remains low, and it would appear that business people will always avoid trouble and be full of dishonesty.
We are also wondering where to locate back our comments only to learn they deleted them, it's so disgraceful indeed. The result of this is faking the customers.
I just think they should always try to clarify the negative content as much as possible instead of deleting them which may seem they really did that and that could make others have a different intention towards them.
If you respond promptly to the queries of customer on social media, then this would give a really great impression. Being active on social media means that the company takes the business quite seriously.
- Thread starter
- #11
I agree with you, if a businessman removes negative content, it means he is not willing to take the risk, so it would be nice to clarify if it is necessary to provide compensation for the products consumers buy.
I think a company should respond promptly to positive as well as negative feedback. This shows that you value feedback from customers. When receiving a negative feedback, the company should find out the reason, make clarifications or offer an apology.
A business that takes the time to reply to the comments that customers post on social media illustrates that it values and respects these people. Customers who receive responses to their comments are thus likely to view a business as a responsible entity, thus developing loyalty toward the venture. Customer loyalty translates to sustainably high sales.
One of the benefits you get from engaging your customers online on social media is that they are going to see your business as something that loves bonding with their customers and it is going to improve their loyalty and trust in your business.
That's right I agree with you. Many businesses delete negative customer comments, or even limit and close comments on social media. Even though their negative comments can be constructive input.
- Thread starter
- #18
I agree with you, as a businessman we need to pay attention to customers on social media, we can also get to know them better or at least we get feedback from customers, we also have to be able to solve all the problems they encounter.
Well a good way to connect with the customers patronize your business is to read their comment and also reply to some of them any good and mannered way so as to give them that assurance and confidence that their opinion matters to you and the matter to you also.
