Quality of display versus customer items

capri · Jun 23, 2023

From experience, I have noted that some companies ensure that the items they place on display shelves are of the highest possible quality. Conversely, the analogous items offered to customers for sell are of a relatively poorer quality. This practice is unethical, immoral, and in bad taste. It could even be illegal.

This scenario has got me thinking: what action can a customer who falls prey to this corporate deception take?

Kindly share on the state of affairs in your country.

Heatman · Jun 23, 2023

This is a very bad strategy when it comes to doing business because you're going to end up making your customers to lose trust in your business when they find out you are selling what is different from what you have in display.

Niyi Briggs · Jun 23, 2023

In my country, we call it "What I ordered VS What I got". And it is prevalent with online stores. You can sue the company for fraud and claim damages.

cherry123 · Jun 23, 2023

I joined you to declare that this is unethical, immoral, and in bad taste. It can be very annoying to order for a thing and a different thing is handed to you for a possible higher price

Stardom22 · Jun 23, 2023

The victims can always report the matter to the relevant authorities. It therefore depends on the country you are coming from. For instance when live in countries that like corruption you are likely not getting justice.

Abdul01 · Jun 23, 2023

capri said:
From experience, I have noted that some companies ensure that the items they place on display shelves are of the highest possible quality. Conversely, the analogous items offered to customers for sell are of a relatively poorer quality. This practice is unethical, immoral, and in bad taste. It could even be illegal.

This scenario has got me thinking: what action can a customer who falls prey to this corporate deception take?

Kindly share on the state of affairs in your country.

This act is unethical and bad to not only oneself but the business involved, this action may lead to loss of trust in the business , it actually doesn't matter what you display on shelves ,what matter is what the people were able to hold on to.

Etini Willie · Jun 23, 2023

The businesses involved in this kind of acts don't seem to understand the implications on the reputation of the business. No trusted brand can get involved in such an act because it has a name to protect.

Abdul01 said:
This act is unethical and bad to not only oneself but the business involved, this action may lead to loss of trust in the business , it actually doesn't matter what you display on shelves ,what matter is what the people were able to hold on to.

eldavis · Jun 23, 2023

Yes i have seen this a lot, or in most cases what they advertise are usually better than what you would see on ground. I guess they do this to attract potential customers. Its not nice though.

capri · Jun 23, 2023

eldavis said:
Yes i have seen this a lot, or in most cases what they advertise are usually better than what you would see on ground. I guess they do this to attract potential customers. Its not nice though.

Besides being not nice, this corporate practice is rudely illegal.
The practice has the potentials to destroy the business concept of ecommerce. It is likely to discourage customers from using ecommerce sites, and preferring to shop in brick and mortar stores.

Springtime · Jun 23, 2023

That is certainly unethical and immoral. In my location, victims can report the case to the Consumer Council. The company will be listed in the publication of the Consumer Council. Their reputation is damaged.

cherry123 · Jun 23, 2023

Even the sellers in this case know what they are doing. they advertise better ones to attract people to buy.So they just want to attract potential customers to do this

capri · Jun 23, 2023

Springtime said:
That is certainly unethical and immoral. In my location, victims can report the case to the Consumer Council. The company will be listed in the publication of the Consumer Council. Their reputation is damaged.

I guess customers in your location enjoy a satisfactorily high level of protection from the authorities and should be thankful.
The situation is different in other jurisdictions, especially those that are characterized by high levels of corruption.

Passiveearner · Jun 23, 2023

I have seen many restaurants doing this. They tend to display really delicious items. However, in reality the actual food item is quite different from what they usually display in the first place.

Quality of display versus customer items

capri

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Heatman

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Niyi Briggs

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cherry123

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Stardom22

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Abdul01

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Etini Willie

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eldavis

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capri

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Springtime

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cherry123

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capri

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Passiveearner

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