There is a difference when you as a business owner is able to achieve customer satisfaction and when you achieve customer delight. Customer delight is a process whereby you did not only satify the needs of the customer but you where able to exceed their expectations as well. Customers that are satisfied would definitely help refer your business to other persons.
Customer delight
- Thread starter eldavis
- Start date
I agree with you on this. Customer delight is an awesome thing to experience from any seller.
You want a situation where your customers feel confident in what you offer and this can make them refer you to a lot of other customers as well. This is something that is unique and beautiful.
You want a situation where your customers feel confident in what you offer and this can make them refer you to a lot of other customers as well. This is something that is unique and beautiful.
One of the best ways that you can be able to satisfy your customers is to make sure that you offer them high-quality products and always make sure that you know exactly what they want to buy from you and offer them that.
- Thread starter
- #5
Well said, giving your customers high quality products and services at an affordable price would definitely make them want to come back again and again. And they would even refer others as well.
Customer delight is an awesome experience for the seller. That means, s(he) is doing the right thing to please customers. This is a sure win situation. It will help to boost sales and the company's reputation.
When you transcend customer satisfaction to customer delight, you have that customer hooked on patronizing your business like it is a drug. There is a reason I pay transport to go eat in a particular restaurant when they are good restaurants around me
That's right I agree with you. Apart from that, it is no less important to serve customers with a good attitude which also greatly influences customer satisfaction. I prefer a friendly seller than just a cheap item price.
