Here are some key insights on achieving digital transformation success from experienced digital leaders:
1. "Digital transformation is 10% technology, 90% people. Focus on talent, culture, and change management." - Amit Prakash, CDO, Uber
2. "Adopt an agile, test-and-learn mindset. Be open to course correcting based on data and feedback." - Sheena Arora, Chief Digital Officer, Consumer Banking, Citigroup
3. "Keep the customer at the core of your digital strategy. Map the end-to-end customer journey to identify pain points." - Sonia Natalia, Chief Digital Officer, Malaysia Digital Economy Corporation
4. "Align digital efforts with clear business outcomes. Maintain a relentless focus on ROI." - Chris Hsu, CEO, Workday
5. "Create cross-functional teams combining IT and business stakeholders. Break down silos." - Helen Crooks, CIO, Save the Children International
6. "Communicate constantly on the vision and urgency for digital change. Get buy-in across the organization." - Karl Hick, Chief Digital and Information Officer, Stellantis
7. "Modernize your technology stack. Cloud, APIs, agile methods enable speed." - Nicole France, Chief Digital Product Officer, National Australia Bank
8. "Reskill and upskill employees for digital competencies. Change needs to start from within." - Dr. Tichelle Slaatthaug, Chief Digital and Innovation Officer, BP
9. "Fail fast, learn fast. Take an iterative approach and build momentum with small wins." - Deb Liu, ex-VP Digital, Nike
The key is customer-centricity, collaboration across teams, skilling talent, and leading with vision and urgency. This sets up transformation for sustainability.
1. "Digital transformation is 10% technology, 90% people. Focus on talent, culture, and change management." - Amit Prakash, CDO, Uber
2. "Adopt an agile, test-and-learn mindset. Be open to course correcting based on data and feedback." - Sheena Arora, Chief Digital Officer, Consumer Banking, Citigroup
3. "Keep the customer at the core of your digital strategy. Map the end-to-end customer journey to identify pain points." - Sonia Natalia, Chief Digital Officer, Malaysia Digital Economy Corporation
4. "Align digital efforts with clear business outcomes. Maintain a relentless focus on ROI." - Chris Hsu, CEO, Workday
5. "Create cross-functional teams combining IT and business stakeholders. Break down silos." - Helen Crooks, CIO, Save the Children International
6. "Communicate constantly on the vision and urgency for digital change. Get buy-in across the organization." - Karl Hick, Chief Digital and Information Officer, Stellantis
7. "Modernize your technology stack. Cloud, APIs, agile methods enable speed." - Nicole France, Chief Digital Product Officer, National Australia Bank
8. "Reskill and upskill employees for digital competencies. Change needs to start from within." - Dr. Tichelle Slaatthaug, Chief Digital and Innovation Officer, BP
9. "Fail fast, learn fast. Take an iterative approach and build momentum with small wins." - Deb Liu, ex-VP Digital, Nike
The key is customer-centricity, collaboration across teams, skilling talent, and leading with vision and urgency. This sets up transformation for sustainability.
