If there's a toxic business there's also a toxic customer. What shall you do if you encounter a toxic customer. A toxic customer may have some issues about the products and keep on complaining and asking for replacements and when there's none she or he will harass the business center by shouting and throwing the products. I experienced this in a big store, people were scared and left. The security cannot control only a police officer. This kind is detrimental to the business good customers will be affected so with the sales on that day.
Toxic Customers
- Thread starter Starmix
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- #3
Customers having toxic manners are not easy to please. They always think they are right. They're customers who are called fault finders.
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It's pretty annoying, I came across a lot of them while I was still working as an editor. It was them I came to discover that 80% of photographers if not more and frame vendors are very toxic people. They would see others before them but want their jobs to be attended to first, they would see you working on someone's picture, they would come in and expect you leave it and do thiers first. They are always in a hurry and hence would expect a work that would take 45 mins to be don in 10mins. And the worse part is they don't like paying well or even giving out tips.
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- #7
That was so sad, those people were blind. they have to wait especially if it is first come first serve. They wanted their demands to be done right away, You are not a robot. It is better for them to leave the area.
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- #9
There are customers abusing the patience of the owner or staff that the latter cannot anymore suffice, thus compelled to fight back by hook or by crook. It's not good anyway for the staff will be fired from work.
Yea, besides the fact that I wanted to focus on starting a personal business of my own, this was also another reason I stopped working there, it was just too much for me when it comes to handling them and the other workers where not even doing their parts. I had to sort out everything myself.
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- #11
You better start your own business, for the capital, you may ask for help from your parents and pay them when you see your good profit. I think you do not need big amounts of capital for your dream business.
I work in a small place with just one security, so I have to deal with them sometimes instead of allowing things to escalate. Such customers are easy to identify of you've had some experience, so I try to deescalate, or I simply shun them while they rant.
These toxic customers can make you question your sanity. If there is a way to avoid them completely in your business.
With a toxic customer, I would just learn to tolerate them when they start to rant. No need arguing with them
