Use live chat on your website to identify customer needs

If you want to know the problems of your customers, you better do a live chat to be informed. Sitting down and thinking the solutions are not the best solutions to the ongoing problems of your business. Leave a link for them to join with you and discuss the related problems that create chaps on their minds. Doing a live chat with your customers can provide a forum where your visitors feel comfortable asking more about the product whether it has a certain feature they are looking for. Remember, customers are always right and they bring money to your business, so you must grant their requests. Also, you will be able to identify customer objections and challenges more easily. For example, if you get a lot of people asking about a particular feature, this could be a sign that it's necessary to add this feature. However, be careful not to act on requests too quickly if you are not so sure of the features. You must set a schedule to answer them in a few minutes. You can ask your HR to answer the customers via live chat until you notice a clear understanding between you and the customers.

But for live chat you must be online all time or have trained chatbot. Being online is not easy especially if you want have private life like small kids or work two jobs.

This is in fact a very great way to know and keep in touch with your customers and clients for your business. lt keeps the business presence online hence increasing the sales for that matter.

Doing a live chat with a customer is exemplary . It suggests the interest and curiosity of the customer. If the query is answered well, she will be the one to spread the good news to her friends through word of mouth or may advise them to do live chatting.

You are very right indeed concerning that matter. It very great Idea to hold the live chat plugin in the business websites as this is likely to keep the business lively all around the clock.

If the business owner is ot around during the visits of the customers, he could hire permanent personnel to answer all the queries of the customers. It is not also the best idea for the business owner to sit down and do live chat; he needs to prepare his plans and other things for his business.

Starmix said:

If the business owner is ot around during the visits of the customers, he could hire permanent personnel to answer all the queries of the customers. It is not also the best idea for the business owner to sit down and do live chat; he needs to prepare his plans and other things for his business.

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Normally in my country l can see that most businesses people hire robots that are responsible for the live chats on the business websites. By so doing they keep their business presence online.

Stardom22 said:

Normally in my country l can see that most businesses people hire robots that are responsible for the live chats on the business websites. By so doing they keep their business presence online.

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Agree on that, there are businesses that hire chatbots to answer during a live chat. A robot can answer perfectly. It's better that way to save time. The responses are also accurate.

If we think yourselves as when we face certain problems, and we get the advantage of live chat with someone who knows the solution well then we feel too much confidence for that site. Similar I was facing problems in OKX when I get facility to chat with concern people than my problem was solved immediately and my confidence increased much more. Similar if we give this feature in our website then people will feel much more confidence and visitors will increase day by day.

It could be made possible to do a live chat with clients if your business is big and products of different brands. You have to pay the chat bot if use it, it is better to employ someone good at that to save.