As a business owner, who do you normally treat your first time customers? Some brands usually give discounts to first time customers, while there are some who do not include shipping or delivery fee to their first time customers. How do you treat yours to make them feel special?
How do you treat first time customers?
- Thread starter eldavis
- Start date
I treat them very nicely, first I try to read their mind and type, then treat them accordingly. If customer just need item then I focus on selling required items. And if they want to talk for sometime on other topics then I do it to please them.
I try as much as I can to find a little bonus that I can give to the customer to make him consider patronizing is next time.
I agree with you. They can patronize a particular company if being treated well. It is quite challenging sometimes though.
I hope that all business owners think the same way. Unfortunately, some of them are just arrogant and do not care what their customers need in business.
The goal when attending to a first time customer is to retain him or her. I make sure that I speak nicely with him or her and give a very warm and friendly welcome.
As the saying goes, "A good impression lasts forever." We need to give the first good impression to win them.
That's exactly what to do. They will also multiply because they will spread the good news to their friends through word of mouth.
I usually give them the best customer service and continue to do so even after buying my product or service.
