Most business owners today follow the golden rule of customers are always right. Due to this, they tend to always side their customers, especially if it's a high paying customer. They don't care if the customers are even the ones at fault, they are willing to please their customers over their staffs. While it is good to support your customers, you should also be able to support your staffs, they also play an important role in the growth of your business.
Learn to defend your staffs
- Thread starter eldavis
- Start date
This concept that customer is always right do not give very good result to a business. Because mostly it has been seen that management ignore staff and support customers whether they are right or wrong, I feel that the management do have something in their mind as we can change the staff by our own self but we cannot get new valuable customers.
- Thread starter
- #3
Yes that's one way to look at it. There are lots of people looking for jobs, so changing a staff should not be that hard, but when it comes to customers, they assume every customer is indispensable.
