I believe most of us here have had some experience when it comes to rude employees. I have come across some employees in a business setup that completely lack proper customer management. They are rude in how they talk and even how they treat you. In cases like this, we are usually quick to blame these employees but in some cases I have come to realize that it's not their fault. Though I believe there are more better ways to express themselves. Most of these employees are under payed, some of them are even overworked and are not getting the needed rest. Due to this they easily snap, especially when the management is not creating a good working environment. I remember back then while I was still working as a photo editor, I didn't mean to but there where certain customers I was rude to cause I was literally coming to the office as early as 6am and would work till 7pm or in most cases 8 or 10pm, the only breaks we get is when there are no customers.