Providing a prompt and personalized customer support is very important and you can do this through multiple channels such as live chat, email, phone support, and you can even leverage on social media platforms to address customers inquiries and this should be done in a timely manner.
What are the effective customer service practices to mitigate to risk in online business
- Thread starter Reedex
- Start date
Nowadays, a lot of customers use online chat and email to provide customer support. While I agree that they are effective, there are still people who prefer to call customer service hotline. Keep this option.
