These days business owners tend to focus mainly on customers satisfaction alone. They are willing and ready to do anything just to ensure their customers are well taken care of. While this is good, customers satisfaction should not be your only focus. Employees satisfaction should be another aspect of focus as well. This is because if your employees are not satisfied with their working environment, it would be hard for them to do their very best.
Customers and employees satisfaction
- Thread starter eldavis
- Start date
It is best to do a dual thing, getting feedback from customers and the workers. From the customers, it will be about the services the business offers and the products served to them. For the workers, how they manage people and the business.
There must be a balance trying to satisfy employees and customers. I think I that when employees are optimally satisfied, they would be able to satisfy customers by serving them well.
