One thing I have noticed today is that majority of us both entrepreneur and customers do not know their rights. As an entrepreneur and business owner, there are certain right you are entitled to, this would help prevent both customers and manufacturers from stepping on you. The same goes to customers, you have your rights as a customer. Take out time to know and understand your rights. Like as a business owner, you have the right to make or take decisions that are in favour of the business, meaning even if some customers do not agree with this, as long as it favours the growth of you business there should not be an issue.