Ultimately, I believe in listening actively so that I can understand the customer's perspective. Also , it's crucial to acknowledge their frustration which will make you provide solution.
How do you handle customer complaints?
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- #3
You should take the complaint of the customers as an opportunity to improve your product or service. It is good to ensure that you gather enough feedback to make necessary changes.
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- #5
It is good to believe in taking ownership of any kind of issues and try to apologise for any inconveniency caused. It goes a long way to It show that you value customers' time and business too.
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- #7
I always follow up with the customers after resolving their complaint. This is to ensure that they are satisfied with the outcome. This will help to build trust and shows we're committed to their happiness as well.
It is very important for the team members in the complaint resolution process to make sure that all the people are aware of the issue and the solution as well as this will help us to learn from our mistakes and improve our processes as well.
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- #9
It is important to focus on finding a fair and reasonable solution that would work for both the customer and our business too. Also, it is very essential to be flexible and willing to compromise when necessary too.
As they say customer is king If the customer is right then you should makie good the losses else by providing proof you can prove them wrong
