Correcting customer's wrong deeds

Niyi Briggs

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• Aug 9, 2024

• #21

When you want to correct a customer, be sure that you are very tactical about it, unless it could escalate. I would better avoid correcting a customer completely.

 

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• Aug 18, 2024

• #22

Dealing with tough customers requires a lot of patience and empathy. By staying calm and understanding, you can turn a negative experience into a positive one.

 

cherry123

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• Aug 18, 2024

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• #23

Yeah you can but must be very tactical and polite about but if not avoid correcting a customer especially the annoying ones

 

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• Aug 20, 2024

• #24

There are times when it is necessary to correct a customer in a respectful manner, especially if it helps clarify misunderstandings or resolve issues effectively.

 

Starmix

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• Sep 7, 2024

• #25

It's best to talk with that customer privately to avoid putting him or her in shame. She must know that the actions he or she performs is against the business etiquette.

 

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• Sep 9, 2024

• #26

I agree on addressing the issue in a private setting. The customer will more likely to be receptive to feedback and less likely to feel embarrassed or defensive.