Building a good relationship with your customers is extremely important for every business. Most business owners tend to make use of discounts and promos to develop relationships with their customers with the mindset that they would keep returning. While this is good, on the long run it might have a negative effect. Your customers would only be attracted to your promos and discounts, the moment you stop there might be a decrease in sales. One of the best ways to create relationships with your customers is giving them quality services on time and being transparent. A customer would always return to a place where they get exactly what they want or better than what they want at the right time.