They also have to improve on their sense of empathy. This would make them derive satisfaction in solving issues for customers. With empathy, it would be a passion for them to see customers leave with smiles on their faces.
What qualities does the customer representative need to improve on?
- Thread starter Shavkat
- Start date
That's so true, i have spoken to some customer representative before in the past and i was not impressed with some. Some of them do not even have enough patience to attend to you the right way or to even find out the issue.
Some customer care reps can be so rude that you would vow never to have anything to do with that organization again. They should only pick people that have empathy to work as customer care representatives.
