Bad Customer Support and Loss of Customers

[Joshua Farrell]

Do you think companies lose customers due to bad customer service at outsourced call centers?

I know for sure that it does happen. My family alone has had bad experiences with outsourced call centers, causing issues with being able to solve a problem with whatever the product or service was about.

 

[Shavkat]

I do think so.Bad customer service is one of the factors why clients would not stay. That is why customer service personnel should be trained and know to handle irate customers or clients.

 

[cherry123]

Sure, when the customer care service put in place Is below par in their services ofcourse there's bound to be issues for the customers that will make them quit the business

 

[nomad]

One of the reasons I am with namecheap is their excellent customer support.

 

[cherry123]

Any selling website with a solid customer care service would effortlessly do the business online.

 

[Springtime]

Poor customer service definitely leads to loss of customers. I don't buy from companies which offer poor service. Good customer service on the other hand helps to keep loyal customers and can build a good reputation for the business.

 

[cherry123]

if you ever want loyal customers and clients that will become repeated customers then you need quality customer service.

 

[Golden9]

Your product or service can be bad and people will still patronize you, but once they are treated badly, that's when they will start leaving. No one likes being treated badly.

 

[flower]

It is very obvious that you're going to lose a lot of customers with a bad customer service team.

 

[uptrendfinancialsignal]

It is obvious that a business that does not attend to customer's querries properly and effectively will lose them.

 

[Reedex]

No one should tell us that a business with bad customer service support will definitely not survive in the business environment.

 

[Heatman]

Do you think companies lose customers due to bad customer service at outsourced call centers?

I know for sure that it does happen. My family alone has had bad experiences with outsourced call centers, causing issues with being able to solve a problem with whatever the product or service was about.

Whenever the customer service is very poor there is always a chance that the customers will never go back to that business which is a loss for the company and this is why before you hire someone to work as a customer representative, you have to study how effective that person is on the job.

 

[eldavis]

Not just on calls, even during face to face encounters, as a business owner you can easily loose customers if proper customers services is not given out to your customers or when you are unable to properly offer a satisfactory solution to their problem.

 

[LoukiaCharilaou]

Bad customer support definitely leads to loss of customers. Only if you provide excellent customer service, you will keep your customers. There is not any other way.

 

[Stardom22]

I think that has been the most reason as to why most businesses loose customers and clients due to a bad reputation that unsatisfied customers left in social media networks.

 

[Niyi Briggs]

I went to a bank and found out that their customer care People are very rude. I just made up my mind to close that account and I did. I can't be banking in a place where customer service can't help customers.

 

[IB D]

If I don't find your customer support service encouraging, I wouid never patronize your business. You must find a way to listen to my concerns and help me because I pay for your products.