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Sure there should be willpower to overcome all conflictConflicts inevitably arise in the corporate world. The success of your company may depend on how well you handle disputes. For people to overcome such challenges, they must have insight and willpower.
I do agree that they can have suggestion box and the like. For big companies, I also think that they need to create a Grievance and Redress department to handle internal and external conflicts within the company.There is no business that doesn't have challenges with customers, contractors, government agencies, workers etc. But the way it is been managed will determine how successful the company will be. Conflict resolution can come in different ways like customer care service, complaint box etc