When it comes to running a business, customer service plays a very important role, having a bad customer service could lead the fall of the business. With the introduction of technology, most business owners have been able to make better customer care. These days they have robots that can automatically attend to the needs of customers at anytime. Only complex matters are directed to humans.
Creating a better customer service with technology
- Thread starter eldavis
- Start date
Well there are some services you can still be served by technological means and not necessarily humans, imagine entering a restaurant and you do not need to start asking workers for the amount they sell stuff but instead displayed on an electronic board.
I don't want to be responded to by a bot. A bot is just programmed to give generic responses and solutions. I don't prefer it. Customer support should be handled by humans who have deductive reasoning.
I think that there will come a time when the artificial intelligence will enable many different companies to enhance their customer care services and improve the flexibility of customer support system. This will take some time, though. We are still in a phase where we need to develop such kind of technology.
Whether you are going to use excess technology in creating customer support, the most important thing is for you to make sure it's reliable in a way that it is going to serve the needs that it is been created for.
It is critical to create a customer service because that is how you can generate good response for your product . The customer service representative relate directly with the customer and they are very important aspect of the business.
I do not object using robots or chatbots to serve the needs of customers. But make sure that if the robot cannot help, a human customer care personnel should always be available.
Robots aren't not in full operation this time in some places in the world. Robots are mostly hired in China in their big corporations hospitals, business centers especially this time when corona virus is still hitting hard their entire nation.
That's right I agree with you. By providing service facilities online, it will increasingly be able to provide better service in the all-digital era. In addition, provide easy payment services, such as using a cashless system, credit/debit cards, Qris scans, bank transfers, etc. according to the convenience of the customer.
Technology seems to be covering all areas of business. Even customer service can be done easily by an AI. Though they may not cover everything. That is why some customer service need to be done by humans.
I believe that this is equally how most people feel when it comes to being attended to by a robot especially online. I don't like too.
Customer service is very paramount to the success of a business, because they showcase the image of the business or organisation, so if you have a very bad customer service support, definitely the business will be perceived by the public as a bad one too.
