Face to Face Customer Service, compared to over the phone service.

[Joshua Farrell]

How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?

 

[Shavkat]

I think both of them were trained to cater the needs of the customers. Although face -to-face customer service is better in terms of solving the customers' problems directly.

 

[flower]

I don't really mind if it is a face-to-face customer service or the one on the phone. It all depends on the quality of service they are able to dispense.

 

[Reedex]

I think face-to-face customer service is more effective because you can have physical interaction.

 

[uptrendfinancialsignal]

Being able to solve the queries is exactly what you should be most important and not if it is a face-to-face or over the phone customer service.

 

[Bisolami]

I think both of them were trained to cater the needs of the customers. Although face -to-face customer service is better in terms of solving the customers' problems directly.

Face to face customer service may be very stressful. Both of them are stressful but online is better.

 

[eldavis]

Face to face service is rather effective than over the phone service in most cases. Cause most customer service attendant do not take things seriously when the customer is not there with them face to face.

 

[LoukiaCharilaou]

Face-to-face customer service is more effective because problems are solved quickly.

 

[uptrendfinancialsignal]

Face-to-face customer service is more effective because problems are solved quickly.

Face-to-face customer service may be more effective but the result is what matters. Once your queries are resolved, I don't see any difference.

 

[LoukiaCharilaou]

Face-to-face customer service may be more effective but the result is what matters. Once your queries are resolved, I don't see any difference.

This is correct. What matters is the good result and not if the queries are resolved over the phone or face-to-face. You are right.

 

[Reedex]

Face-to-face customer service is more effective because problems are solved quickly.

I knew that so many people would prefer face-to-face customer service and I think it is the most effective too.