Have you ever had to work with a client to resolve an issue?

[Shavkat]

When I am still working in sales, I usually need to know the root cause of the clients' problems. In this way, we can both try to resolve the concerns. It is the most effective approach to deal with this kind of scenario.

 

[hastral45]

Yes, as a sales personnel, it is your duty to always get in touch with the clients to know their problems or perceptions about your services. This will guide you in taking appropriate decisions that will boost your company and customers relationships.

 

[Yugocean]

I don't do that, and never had done this. I do my work

 

[freelancermaria]

I have never done this before. If I have concerns, I deal with my employer.

 

[Hate2Wait]

I have never been required to do that but you can expect this thing in business and its fine I guess

 

[Starmix]

I haven't experienced it, it's not an easy task. It requires lots of experience to be able to handle it.

 

[Hate2Wait]

I am yet to experience but if happens when you are working in a different company that is concerned with production

 

[Reedex]

It is mandatory to resolve issues that is lingering so that you will find the way forward in the business.

 

[uptrendfinancialsignal]

It is better to talk it out with the client in solving issues because issues will be better solved in that way.

 

[eldavis]

Yes, this actually happened last year, one of our workers mistakenly misplaced some products belonging to our customer which has been paid for. So i had to work together with the client, calling back to back, looking for ways to find the products and as well arranging a new one.

 

[Stardom22]

I have actually done this a couple of times. I realized in business this must happen. It brings the situation at hand at a concensus and leaving both parties satisfied without the involvement of many things.

 

[IB D]

It is something that every business would face. I have had to go out with a customer and fix things for him in his house. The key factor is customer satisfaction.

 

[Bisolami]

When I am still working in sales, I usually need to know the root cause of the clients' problems. In this way, we can both try to resolve the concerns. It is the most effective approach to deal with this kind of scenario.

This is something that I have done in my mummy's shop and I think it is something that is normal so that we can keep our customers

 

[IB D]

When you prioritize customer satisfaction, you would find it easy to do these things. Customers should have all their issues resolved to build trust. It makes the customer feel valued.

 

[Bisolami]

When you prioritize customer satisfaction, you would find it easy to do these things. Customers should have all their issues resolved to build trust. It makes the customer feel valued.

There are some of my mother's customer who trust us and he always patronise us because of the way we treat them

 

[IB D]

And when they have that trust for your business, they would go out of their way to refer other people to you. And with that, your business would grow bigger.

 

[Bisolami]

And when they have that trust for your business, they would go out of their way to refer other people to you. And with that, your business would grow bigger.

Customers love people who always help them find solutions to their problems because some companies will leave the customers to do that all by themselves

 

[Shavkat]

Yes, as a sales personnel, it is your duty to always get in touch with the clients to know their problems or perceptions about your services. This will guide you in taking appropriate decisions that will boost your company and customers relationships.

You did mentioned a good option to deal with this matter. Moreover, it is a good way to retain the clients for being loyal. It is not an easy thing to keep them if they are not satisfied for not resolving their problems.

 

[Niyi Briggs]

It is not a hard thing to do. As far as the product is to yours, you have to do it to win over the customer and show him or her that to you value customers.

 

[Heatman]

When I am still working in sales, I usually need to know the root cause of the clients' problems. In this way, we can both try to resolve the concerns. It is the most effective approach to deal with this kind of scenario.

Most people that work in the IT department always work close in hand with clients to take care of their problems. I do it a lot with bank IT workers.