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It is always good to be polite with customers and do not criticize them and always single praises of them right in their presence.Always be polite. Always accept negative criticism as help to help you grow but learn to surf at the same time not making customer aware that some of the negativity comes from pettiness.
They should employ people who are good at providing that service. They will do wellEach and every company needs an excellent business services and it is a pity that most of the companies are found wanting in this regard. How do you maintain a good customer service in your company?