It is important to allow customers to express their concerns fully, demonstrating empathy and understanding. Then, maintain professionalism and stay calm, even when faced with aggression. Find common ground and work towards a mutually beneficial resolution. If necessary, involve a supervisor or manager to handle complex situations. Remember, excellent customer service can sometimes mean letting go of difficult customers, as their demands may be unreasonable
How to deal with bad business customers
- Thread starter Johnson2468
- Start date
Definitely, when it comes to running a business, there would definitely be a time where you would come across rude customers, in such cases it would be best to use wisdom when addressing them, cause they could still be the ones to spoil your business name out there.
The truth is that you try to be as courteous as possible to every customer but ignore those bad ones. Let them go and spoil your name, those that know your reputation would still patronize you.
I once had a customer with a difficult request that gave us a hard time. So, I let him go after serving him a few times but as time got to the point, I couldn't take it anymore.
It is a scary thing if having a bad customer. We will also be affected by his or her bad behavior. It is hard to deal with if the business owner lacks patience he might also so away the customer. For me, I have to be diplomatic and remain calm.
Besides that, bad customers can also spread false news to damage the company's reputation. They are really dangerous, we have to be careful with them. As much as possible to be patient with it, until it gets to the point we can't be patient anymore, so let it go well.
What you say is true, but unfortunately there are people who swallow the news they hear without first exploring whether the news is true or false. Especially now that something goes viral quickly through social media.
Those customers having bad attitudes can never become our loyal consumers. They just want attention and annoy the people in the business center. They play havoc on the business, so by all means the workers must do extra care and patience in handling issues of bad customers.
You are right, most of them are always seeing it as their right to do so and this act of theirs do affect business owners.most of them talk anyhow and that's because they know business owners would be calm and won't want to lose them.
That is true, but the time comes when those toxic customers will realize their bad conduct and they might change and slows down their bad looks and gestures. Much better if they will not anymore show up.
It's good if they won't become loyal customers, at least reduce the mental burden because serving purchases with a bad attitude is very draining of patience. I even like it when they leave by themselves, without the hassle of shooing them away.
It will be better if those customers with bad attitudes never come back. I strongly believe that the workers are praying for that to happen. They will also feel afraid and they might not be able to withstand the verbal abuse.It's good if they won't become loyal customers, at least reduce the mental burden because serving purchases with a bad attitude is very draining of patience. I even like it when they leave by themselves, without the hassle of shooing them away.
I also hope the same. Back when I worked at someone else's shop, when I found a customer with a bad attitude, I felt very lazy to serve him. But there is no other choice but to be patient and serve them well, then pray that they don't come back.
When dealing with a difficult customer, do not lose your temper. Try to be patient and state the reasons why you cannot entertain their requests. If s(he) cannot accept, you just have to let go. There is no point arguing with him/her.
It is not a must that every customer is going to purchase your business product and services and whenever you happen to have a bad customer who doesn't want to make life easy for you, I believe that you should cut your losses and let the customer go.
Yes, you're right, we can let go of difficult customers. It's just that sometimes they don't want to let go but still make it difficult for us, that is, they keep forcing us to follow their will. This is very annoying.
