How to deal with customers' problems?
- Thread starter Shavkat
- Start date
Yes cause even when a problem arises, you would not be able to sort it out simply because you did not listen. The only way you can effectively sort out a problem is when you listen.
It depends on the problem of the customers. If the problem is financial and wanting to purchase through installment, that will be not a good idea to allow them if they have nit built goodwill on my business. What if they run away?
You should listen and you should also make sure that their message is very clear to you because some business owners do not even understand the message their customers are trying to pass across to them
In such a case, there should be no assuming. Most business owner tend to assume. They do not take time to listen carefully to the customer, then they start assuming and doing things their way.
Always be willing to know what the customer wants and do your possible best in order to provide maximum satisfaction to them, also always give them listening ears to whatever complaints they have to make and watch them effortlessly become so loyal to your business or brand.
The business owner needs to hear out the problem f the customer. If it is related to defects in the products sold at his business center, it must be replaced to avoid conflict. The customer may spread negative feedback to the community.
yeah listening is definitely the key but at the same time make sure they know your terms and conditions of your business from the beginning to prevent "I didn't know" story that way you are already setting your standard
That is right, the business owner must personally handle the problem of the customers and assure them it won't happen again in their next transactions with them. Customers are so valuable in business. They bring money, they are good assets.
definitely no matter what you need to listen to your customers in order to know where the problem is and then find the solution to that problem with the customers will help you to sort out and your business to keep flourishing.
That is the tendency if the customers' problem is attended to right away by the business owner. Customers will feel proud and happy and will broadcast it to their friends in the community. The customers will multiply.
Handling customer's complaint is a step in making the business move higher and this is because ,the more you tackle their problems , the more you realise the flaws in your business and the more it stands out among other businesses.
surely I have seen a business where the owner attends to customers especially when there is a complaint being fired by the customer on the services being rendered by the staff of the business or the product.
Yes this is usually common most times. There was a time my formal boss had to come to the office to attend to a customer simply because the customer kept complaining about how the job was done. So he had to come do it himself.
Well those that are quick to jump into accepting a job without knowing the job description are actually very desperate to have a job which to an extent is not their faults but the employees taking advantage of the situation.
It is the reason why it is necessary for you to have customer service department so that they are going to be 24 hours available to take care of customers problems and complaints.
