How to deal with wrong products delivery

[cherry123]

There's always the issue of oversight where wrong products might be delivered to a customer. You can deal with this well without further offending the customers You can do it this way

Start by apologizing to the customers for the mixup

Pay attention to the delivery problem and moves to remedy it.

Replace the products almost immediately by reshipping the right products

Follow up to be sure the customers get the right products as ordered earlier.

 

[eldavis]

Though no one plans for this, but mistakes are bound to happen sometimes. You simply need to be calm when dealing with the customers, cause they we definitely be angry or upset.

 

[Starmix]

A product that is wrongly delivered is a disaster if not given attention right away by the product owner. The mistake falls to the worker who might have broken an item without replacement before the shipment.

 

[cherry123]

Yes, you just have to think on how to replace the products almost immediately by reshipping the right products. Then you apologize as you follow up to be sure they get it.

 

[Starmix]

There were incidents like an order delivered wrong, with damages or lacking items, and the customer requested a replacement which was replaced right away. As long as the customers show the receipt as proof.