Maybe you've seen angry customers after purchasing a product. Many factors can cause a customer's anger, such as inappropriate quality, overpriced prices, etc. If you were a business owner, or customer service, what would you do to deal with an angry customer?
How to Handle Angry Customers?
- Thread starter Suba
- Start date
It's hard to pacify an angry customer. That customer nags continuously and never listen to an apology or explanation. If I'm the business owner I'll give a refund and tell her not to come back, lol. The scary part if that angry customer has a gun.
- Thread starter
- #3
Maybe it takes special skills to handle angry customers, and we need extra patience.
Yes there must be a meddle man in every business like a store. That person knows techniques that converts anger to a sweet smile like tapping a shoulder applying haptics or a certain joke that replaced anger stimulus to a sudden laughter.
The management must know the reason for the customer's anger and settle it peacefully. The customers are always right and that is what they always use as an instrument of complain despite the issue being too simple like lacking change or wrong delivery.
Check root cause of the issue. We cannot get away with angry customers.
We only need better handle to pacify an irate customer. When the customer is talking, started his rant, we need to give it to him. Listen to him that's important.
People don't care much we know until they know we care. Tell them about the issue, apologize and provide next action step.
Listen with patience about the customer's complaints, why s(he) got angry. Propose a solution to the problem.
In my view angry customer must deal by first acknowledge their problem and then politely handle them its better to give them refund. Because if we also show our anger then he may influence other customer to not to purchase from us.
The major skill in handling furious customer is to be patient and courtesy. You don't react in a way that would aggravate and make him become more aggressive.
That is just too rude to tell that to a customer. It is not simple as that. Someone will lose his business if he tells that to the customer. Maybe one customer but I can see the impact.
If the custmer is justified then the shop keeper will have to pacify the customer by giving in to his demands.
