I have come across various business owners who usually finds it hard to say no to their customers when they ask for credits or even when they know they would not be able to deliver on time. They assume saying no would drive their customers aways. What's your take on this?
Saying no in your business
- Thread starter eldavis
- Start date
If that customer is a repeat customer, it means the seller and the customer already built goodwill. There is no doubt the customer would have a word of honor. The seller will surely let the customer buy in installments. And there should be a written agreement that failure to pay means something to be brought to law.
It is quite difficult for a business owner to refuse to give credit to customer that is patronizing the business. In business, we only give credit to customers that we trust but unfortunately they will sometimes refuse to pay the credit. It is quite uncomfortable and unfortunate.
I always honest to my customers, if i have a lot of orders i say it loud and clear and i tell them the estimation time. And i will say NO if they ask for credits.
I know the quality of my products and my customers knew it too.
My take on this is that it is important for business owners to be honest and realistic with their customers. While it may be difficult to say no, it is ultimately better for the customer and the business in the long run. If a customer asks for something that is impossible to deliver, saying no is the best option as it will prevent the business from wasting resources and time on something that they can’t deliver. Additionally, if a customer asks for credit, it’s important to assess the risk of extending the credit and decide whether it is a good decision for the business. Ultimately, being honest with customers and setting realistic expectations is essential for a successful business.
I like this this becomes a win win situation. So no body is becoming parasitic.
Before having my own business, i work in big company with so many clients (the big ones) but again we stick to our rules while we make sure that customers were happy with our products or services. I learned from that
This is how it should be, no company should succumb to the plans of any customer against the wish of the company.
Yes, it is. I stil have to learn a lot of things about dealing with clients though. Simple rules that i always do is KYC (know your customers), i learn and read their character and try to handle them with that. Every customers are unique so we have to be more creative and smart with them.
It's of situation it is very important to be able to say no to certain things because it may affect your business negatively.
I prefer to be honest to my clients. I'm doing translation work. If I have many jobs on hand, I have to prioritize my jobs. If a client needs me to complete a job on a date I cannot honor, I would tell him/her honestly. I think it's better to let him/her know instead of giving empty promise I cannot fulfil. This would affect mutual trust.
