Should you have a live chat support in your business?

[Passiveearner]

When it comes to conducting any kind of business, there are many things that you must have and I think that customer support is one for them for sure. The live chat support is one of many chat systems which is used by so many people. So, when it comes to using customer support, do you think that live chat should be used?

 

[Raja]

These days most companies and apps have Live support and it's useful for customers and company.

 

[Suba]

Currently live chat support is rarely used, because Whatsapp already exists, so that customer complaints will be responded to personally, we can also save the customer number for future promotions

 

[IB D]

Think is important for you to have a live chat support on your referral for any business that you have. It is important so that issues and problems can be solved instantaneously without having to be delayed. That gives customers confidence

 

[Stardom22]

I think it can be of more importance as it aids the interaction of customers with the business owners whereby their queries can be attended to

 

[Shavkat]

I think it is a good idea. Most companies are using this option now. It is the quickest way to deal with the clients' concerns.

 

[nomad]

This is my favorite wat to get support, therefore, I believe businesses should provide live chat support.

 

[Springtime]

I prefer live chat support over phone support. I dislike calling Hotline for support because usually I have to wait for a long time for a support person to talk to me.

 

[Edulady]

Live support is better. Clients and customers get support and help as soon as they need it instead of having to wait which is really anoyong when you need urgent help.

 

[uptrendfinancialsignal]

Each and every business should have a live chat so that you can relate with the customer directly and you will understand what you're going through.

 

[Reedex]

A chat support is extremely wonderful and important for the success of the business because it will make the customers get acquainted so easily with the owners of the business.

 

[uptrendfinancialsignal]

I understand very well the usefulness of creating a support chat for each and every business and it is a way to improve relationship with clients.

 

[Bisolami]

I don't have a business now but I think everyone who owns a business should have a live chat support

 

[Niyi Briggs]

If you can afford it, it would go a long way to enhance customer service and consumer confidence. I don't seem to know the cost implication of having such a service set up on your business.

 

[Shortie]

If you are running any kind of business I do believe you should have access to live support. Many people nowadays would much rather use live chat support than call and have to sit in a queue on the phone so it would be beneficial to your business to have a live support feature that they can use. I wouldn't advise it for really small businesses unless you had enough to be able to offer a service like that though, something like the ability to contact you would be a better option when you are small until you can get something like that in place.

 

[eldavis]

Having a live chat is good for your business, it would definitely help you reach out to the needs and issues of your customers with ease and your customers can get their problems solved anytime and at anywhere.

 

[Heatman]

When it comes to conducting any kind of business, there are many things that you must have and I think that customer support is one for them for sure. The live chat support is one of many chat systems which is used by so many people. So, when it comes to using customer support, do you think that live chat should be used?

If your business is something that runs online 24/7 I believe that it is very important for you to have your live chat support so that whenever customers come online they will be attended to before you are available to take over.

 

[Reedex]

It is important to have a live chat for your business so that customers can relate with you directly with ease.

 

[uptrendfinancialsignal]

The inclusion of live chat on most of the website are now increasing because they knew the advantage.

 

[Reedex]

The inclusion of live chat on most of the website are now increasing because they knew the advantage.

I have seen a lot of chat support that is attached to different website just to reach out to the company easily.