Skills needed to become a call center agent.

[IB D]

A call center agent is a person who takes calls and attends to customers requiring support services on behalf of business organization.

As part of customer support, the role of a call center agent is very strategic in achieving customer satisfaction and ultimately retention.

What are the skills that one needs to develop to make him or her a good call center agent?

 

[Niyi Briggs]

A good caller agent must be a fluent speaker. He or she must be able to communicate in a language that customers will understand. He must be bold and smart while calling or receiving a call. A caller agent must be attentive to the core.

 

[Johnson2468]

A call center agent needs to be patient, smart and very good in communicating. Then you need to be a good listener, then you need to Alway answer people on time

 

[Shavkat]

I do think so. There are some training schools in my country that they can train people to become a call center agent. Soft skills are needed for them to be hired.

 

[fcbetting]

Be very calm with people, talk nice even when customer insult you without special reason, after job don't think about it. It is stressfull job be call center agent. I was that and now I am in similar role as tech support.

 

[Heatman]

If you're not very good in your communication skills, it is going to be very difficult for you to carry out the job of a call centre agent successfully and you must also learn how to control your temper because customers will talk to you anyhow.

 

[IB D]

A call center agent must be very attentive. He or she must be knowledgeable to give solutions to problems that customers call to complain about. Above all, he or she must not be rude on the phone.

 

[hastral45]

It was in the olden days call center business reigned in Nigeria. Then, it was a lucrative business.
Anybody employed then as call center agent must be good in communication skill. He should be also be courtsy. Finally, he must be financially accountable.

 

[Heatman]

A call center agent must be very attentive. He or she must be knowledgeable to give solutions to problems that customers call to complain about. Above all, he or she must not be rude on the phone.

Seriously I had a problem with one customer service representative because she was so distracted that she cannot even hear what I have to say as I kept on repeating myself several times.

 

[Stardom22]

For one to work more effectively on the call centers they should have the abilities of the best listening and speaking skills ever. Courtesy, politeness are also added advantage for the successfulness in undertaking of the job.

 

[Springtime]

A good call center agent should have good listening and verbal communication skills to respond appropriately to a variety of customers with different issues and queries. Other than that, the agent should stay calm working under pressure.

 

[cherry123]

The outstanding thing is that one must be bold and smart while calling or receiving a call. You must be a fluent speaker. must be able to communicate well.

 

[Smalto]

Any

A call center agent is a person who takes calls and attends to customers requiring support services on behalf of business organization.

As part of customer support, the role of a call center agent is very strategic in achieving customer satisfaction and ultimately retention.

What are the skills that one needs to develop to make him or her a good call center agent?

Any one looking forward to excel in this kind of profession or business, must be very fluent in speach, must have people's skills, because all the hours of the day you get to converse or take people's questions, and calls, and one also need patience in this kind of job.

 

[IB D]

A call center agent of an organization called me "broke ass". I knew that the organization is over for me. Even when the manager later begged me, I or anyone I know whether closely or remotely would not patronize such a company.

 

[cherry123]

Call centre need one that is very fluent in speach, must have communication or people's skills, because all the time one will be talking to people it is good to learn these skills

 

[IB D]

Such a person must be very comfortable in speaking and understanding the English language. That's because people from outside the country might call and want to get information about the business.

 

[enehemie]

call center agents need not only good communication skills plus manners but also very good voice and understanding of the english language. They murst be able to adapt to who they are talking too to be able to assist them.

 

[IB D]

Call center agents must be people that have a great deal of patience. Some callers are incoherent when talking. You have to be patient when dealing with them so you can understand what they need.

 

[Niyi Briggs]

I once worked as a call center agent for a hiv awareness organization. You could feel the desperation of people when they call. You had to reassure them. That's one character of a call center agent. The ability to stem the tide.

 

[eldavis]

I believe some of the skills needed is one's ability to communicate, comprehend and listen. And of cause patience is also needed cause you would be dealing with different kind of people on a daily basis.