What's your take on the phrase "the customer is always right." I really hate the line. It always gives customers the advantage and they tend to misuse it. some customers will be really rude, sometimes when it's really not necessary, just because they know that they are out on a pedestal.
The customer is always right
- Thread starter Edulady
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I've heard the phrase a lot as well, however, I don't believe the customer is always right. Most people that assume they are right can easily be corrected, but per company policy we aren't allowed to "correct" them. Soooo. It's a lose lose situation.
Are you running a business? Why should you hate the line 'the customer is always right '.
This only means that our products and services should be customer-centric otherwise, we can't expect our growth as a company. If there are companies that do not take customer feedback seriously then it will be tough for them to survive.
I also hate this tag line but sometimes we have no choice but to accept all there rude attitude since without our customers are business will not succeed.
- Thread starter
- #9
I worked with customers. They mostly took advantage of that line. And ut wasn't nice at all. And even if they where wrong they would never acknowledge it, they would milk the issue.
Truth be told and simply put, customers are not always right. I believe these phrase was simply created to please customers and make them feel special in other to make sure they came back to make purchase from your business.
Customers should always be right because that is how a business would grow but if you want to reject customers simply because they put up a funny behaviour, then such business will not grow.
This is a widely held principle in customer service that suggests that companies should prioritize the satisfaction of their customers and treat them with respect, even if their demands or requests may not align with company policies or standards. It is a way of recognizing the value of customers and ensuring that their experience with a company is a positive one. However, it is important to note that this principle should not be used to justify poor treatment of employees or unethical behavior.
Well, no one is always right. As a customer centric business, you need to think of how to handle the situation when the customer is wrong. Stay calm. There's no point in having a heated argument with the customer. Find out the problem and provide the customer with helpful recommendations.
This is not always correct because sometimes customers are trying to deceive the business owner, for example they return something after using it and they want a refund, so we can not say they are always right.
I do not think that the saying is always right because I have encountered many customers who were wrong, but I think that it all depends on how you interpret this statement.
It is a common slogan in businesss domain and I want to reckon that it is right because customers are always right.
