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Maybe they block just some files. Most web companys have virus scan and his files contain it, without his knowledge.Did they disable it just for you or for the entire customer? can you name which web hosting is blocking FTP? Did they block you after you tried to upload files?
In this case, i think the best thing to do would be to contact the support system of the web hosting company and explain to them, then see if they could enable the FTP back.In some cases, the web hosting company is disabling FTP after falsely labeling the advertising network code as malware. What is best way to fix the problem, since FTP is very convenient for file transfer.