Although customer service and happiness are becoming more crucial to how a company is viewed, product quality, value, dependability, and after-sales support continue to be of the utmost importance. To target customers, gauge customer satisfaction, and track client churn, businesses must utilize their marketing research department effectively.
What are the factors that affect how a firm is viewed?
- Thread starter Shavkat
- Start date
That's true
There are some businesses that promise to treat customers in a way but they end up not doing that and they will be viewed in a very wrong way so they should always try to meet up to the expectations of their customers.
Other than product quality and customer service, the firm's participation in community and charity work may also boost the image of the firm.
The factors that affect how a firm is viewed are definitely going to be the quality of their product and services.
Sure you need to be helpful to the immediate neighbourhood where your business is sited
Yeah, I am totally agree with you. Other factors that affect a firm viewed are having unique characteristics and not shared by other companies, having good product quality, and satisfying service.
One factor is how the firm is the customer reviews about the firm and this is a summation of the experiences these customers have had with the firm. A firm must have a positive reputation.
One major determinant of how a firm is viewed is the level of corporate social responsibility the form has undertaken. This is how much the firm has affected it's environment.
Business is driven by sentiments. And you have to learn how to sway sentiments to your side in building a reputation for your business. Just do a simple thing as paying school fees for one term for a child of the host community and watch your businesses reputation soar to high heavens.
The workers should treat the customers well for the company to be viewed in a good manner.
I think this relates to the way by which the business undertakes it's daily operations. For instance if the business is able to deliver quality services and trustworthy goods and services to the People then it can be viewed as a well reputated business.
