What are the significance of a customer care desk in organisations?

[Stardom22]

I advises on management issues and complaints
Attends to any customer enquiry
It builds confidence in clients

 

[cherry123]

Customer care I think they also attend to the querries from customers as well. So it becomes easy for clients to get answers to their queries

 

[Shavkat]

It will serves as the center of information of an organization. They need to be accurate in giving information to people who will visit them.

 

[cherry123]

it is the right place to get the right details of things by the customers.

 

[Niyi Briggs]

They are the ones that give a customer a first impression about your business. It is important for them to be at their utmost best.

 

[eldavis]

This is a clear sign that there is someone to listen to me if i have any issues, meaning the company or business is not trying to show they are perfect but rather they are willing to assist you when they make mistakes as well.

 

[Springtime]

Customer care handles enquires and complaints from customers. Customers form impression about the company from the performance of customer care staff. Poor customer service will seriously affect the reputation of a company.