What are the tips for collecting customer feedback?

[Shavkat]

The responses to questions like "what's your view of service" and "how likely are you to suggest our firm to others?" may vary when you ask your regular clients for their feedback. If they are not content, you must use every available resource to look into the issues. Then, you could request that your call center raise its level of customer care.

 

[Chibson]

Having social media presence can also help you to collect responses from your customers. Many businesses have their social media page.

 

[gammarays]

It's best to collect customers contact whenever they're buying goods or you're rendering services to them. After some time, you can engage them for feedback.

 

[Bisolami]

It's best to collect customers contact whenever they're buying goods or you're rendering services to them. After some time, you can engage them for feedback.

You're right
We can do that by checking on them to know if the like our product or not

 

[Chibson]

It's best to collect customers contact whenever they're buying goods or you're rendering services to them. After some time, you can engage them for feedback.

Yeah, this is also a very good alternative. Collecting their contact whenever they buy a product from you can help you easily reach out to them.

 

[Bisolami]

Yeah, this is also a very good alternative. Collecting their contact whenever they buy a product from you can help you easily reach out to them.

That's true
You will see a lot of business owners who have contacts of their customers

 

[Chibson]

That's true
You will see a lot of business owners who have contacts of their customers

Definitely, the importance of having their contacts is much. It's something every businessman should try to do.

 

[Bisolami]

Definitely, the importance of having their contacts is much. It's something every businessman should try to do.

And it is good because they will be able to reach you whenever they need you again. It is a very good thing

 

[Chibson]

And it is good because they will be able to reach you whenever they need you again. It is a very good thing

Yeah, that's why some business people always try to have various social media accounts to be able to connect with their customers.

 

[flower]

If it is an online organisation then there will be a form that will pop up on the website for customers to fill their complaint.

 

[Springtime]

There are various ways to get customer feedback. You can do it via surveys, asking for the customer's opinion via SMS/text message. I had lunch at a restaurant last week. They put a QR code on the menu. After the meal, when the customer paid the bill, the server requested the customer to scan the QR code and answer a few questions on how they felt about the restaurant's foods and service. It's quick and easy.

 

[IB D]

You can drop a suggestion box at the entrance of your business premises for customers to drop their complains anonymously. Some customers won't want staff to know they are complaining.

 

[eldavis]

You could set up a box outside where customers can easily drop their reviews, feedbacks and observations in, or you could open a platform online your customers can make use of.

 

[Bisolami]

You could set up a box outside where customers can easily drop their reviews, feedbacks and observations in, or you could open a platform online your customers can make use of.

People mostly call it suggestion box. I have worked in a place where it is mostly used.

 

[Stardom22]

The customer feedback is indeed very useful resources in identifying what they need for them to be satisfied on the business. The business manager can make improvements and alterations based on the customer feedbacks.

 

[King Belieal]

The best way to always get customer feedback is to always check back on the customer after a short while since the products was sold or service delivered.