What circumstances qualify a product for a free repair?
- Thread starter Shavkat
- Start date
Let's say a phone fell from your hands and the touchpad cracked, is that covered by warranty? Since the fault is from you.
A product may qualify for a free repair if it is covered under the manufacturer's warranty or if the product is considered to be defective. Some manufacturers also offer free repairs for certain issues that are known to affect a specific product model.
Companies offer free repair under warranty period. But there are conditions. If the buyer misuse the product, free repair may not be offered.
I bought one Samsung phone that developed fault, I returned it after two weeks and the company changed it.
I think it will be repaired since it is still under warranty so it will.
It actually depends on the kind of product that you're dealing with. If it's an electronic product, you must not open the product. Return it if it's faulty
If the product you bought is still within the warranty period, and the damage is caused by the factory or the item itself, not the user's fault, then the repair must be free. If they refuse, we only need to spread it on consumer media. But I've never encountered a warranty repair that refuses.
Most of these products, especially gadgets, usually comes with warranty that in most cases last for three months or six months, though these days they usually make it a year. If there is damage within that one year then they are to repair it for free.
- Thread starter
- #15
I do think that it will not last forever. In my view, they can still offer station that people can avail their services in terms of fixing them. They can pay the services with trust that they can do them accurately.
If I am under warranty and a manufacturer refuses to effect free repairs for me, I would just drop the device with them and involve law enforcement agencies.
- Thread starter
- #17
In my country, the affiliated shops who sold the business will deal with this matter. It does not need to bring them back to the manufacturers if there are some issues or concerns need to handle. If it is under the warranty period, most of the time they change them to new ones.
I was speaking from the point of view that the device was bought from the manufacturer. People in my country prefer to buy devices from a subsidiary of the manufacturer.
- Thread starter
- #20
It has been many years that we are having this mode of scheme when it comes to a warranty per se. I do like this way of having the warranty. If ever, it is better to have the repair station.
