My web host offers ticket support as well as live chat support. Tickets are normally answered in a couple of hours, whereas live chats provide instant support. If your issue has a normal priority, you can try submitting a ticket, however, if your issues have high priority, you can try contacting the web host's representative through live chat. What kind of support does your web host provide?
What Kind of Support Does Your Web Host Provide?
- Thread starter nomad
- Start date
The web host we use offers both tickets and live chat. Most of the time, the issues we have do not always need an urgent response and using the ticket option usually works well enough.
We recently had to use the ticket option due to a few days of downtime and they were fast to respond and kept us in the loop regarding the issues and we were happy about.
We recently had to use the ticket option due to a few days of downtime and they were fast to respond and kept us in the loop regarding the issues and we were happy about.