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Definitely, it is right and commendable that the seller will replace the product to retain the business relationship. Again, it helps to build trust and respect.
The buyer also have the right to return a product if the color is different. They might have ordered a particular colour, if they get something else, they have every right to reject it.
When there is damage to the products that stems from the supplier either through packaging or transportation. It is a dicey situation. That's why you need to be using trusted drivers.
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