Why customer service is essential to your business

[Knowledge Quest]

Customer service is often seen as a necessary evil by businesses. It’s an area that is often seen as a cost rather than an investment, and one that is often neglected in favour of other, more “ glamorous” areas of the business. However, customer service is actually essential to the success of any business. It’s the first point of contact between the business and the customer, and it’s the area that can make or break a relationship. A good customer service experience will encourage customers to come back, while a bad one will send them running for the hills. In today’s competitive market, businesses can’t afford to lose customers, so it’s essential that they invest in good customer service. There are a few key reasons why customer service is essential to your business: 1. It’s the first impression customers will have of your business Customer service is often the first point of contact between a business and a customer. This means that it’s the first impression customers will have of your business. If your customer service is poor, customers will likely have a negative impression of your business before they’ve even interacted with it.

 

[Starmix]

It can provide great custom service that can generate more marketing and sales opportunities. Meeting your customer's satisfaction is paramount to keeping your business growing successfully. ( ww.salesfrce.com).

 

[uptrendfinancialsignal]

Importance of customer service cannot be overemphasized in your business.

 

[Springtime]

Great customer service makes your customers happy. They will become your loyal customers and recommend your company to other people.

 

[eldavis]

Remember with out customer satisfaction, then there would be no profits. To ensure customer satisfaction, your customer service, how you treat and manage them would definitely play an important role.

 

[hastral45]

Customer service is essential to every business entity. Without having departments of customers service, there won't be a better relationship between the customers and the business. It is through customer service both parties are able to engaged.

 

[Johnson2468]

Customer service is really necessary in business to ensure customer's satisfaction

 

[Niyi Briggs]

Anyone that sees customer care as a cost and not an investment is not fit to be a business person. A good customer care department can bring a lot of customers to that business.

 

[cherry123]

Customer service is really necessary in business to ensure customer's satisfaction

Yes just get your customers satisfied they will return to buy more from. you . Just treat them well.

 

[Shavkat]

It is essential to provide customer services because they can maintain the credibility of their business. If they cannot sustain this, these people will just left your company and be ignored for not feeling satisfied with the company.

 

[Starmix]

If you don't care your customers they will have grudge against you. They will never go back to your business. Customer service is a must to build s strong business relations and goodwill.

 

[cherry123]

If you want more customer that would even bring other customers you would need to exhibit good customer service delivery. You would be doing your business a world of good with this.

 

[Starmix]

That's true and the more you will get recognition from the community especially the customers. They will multiply and work as a network to support the very good service provider business owner.

 

[Bisolami]

If you want more customer that would even bring other customers you would need to exhibit good customer service delivery. You would be doing your business a world of good with this.

You are right
Even if the person does not advertise his business very well, the reputation he has about customer service is enough for him to make sales.

 

[cherry123]

Sure a lot of people like me prefer a better customer service than anyoyhdt thing just give me good and quality service then you would get my loyalty for your business

 

[LoukiaCharilaou]

It is very important for a business to provide excellent customer service, otherwise, it will be impossible to survive.

 

[cherry123]

You would fare better with your business when your customer service is top notch . it is always good fit for people to employ good services for their customers to retain them

 

[Shortie]

Whenever I look at a business I look at how easy it is to make contact with them if I have an issue. For example, just recently I have had to speak with my internet service provider and I have found it easier to do it via live chat than calling and being put on hold. They offer a live chat service and also offer you the option to be able to move the conversation to WhatsApp as well so you can get on with your day and be notified when you get a response so that you are not left on hold for ages. Customer service of any kind especially live chat is key to having a thriving business as many will always come back if they have a great experience when they have an issue with something.

 

[IB D]

The customer service forms the mental image a patron or potential patron has about a business. That's why the customer service has to be courteous and professional in delivering their services .

 

[uptrendfinancialsignal]

It is very important to have a very good customer service team that will project the image of the company.