Why do customers favor a particular business over others?
- Thread starter Shavkat
- Start date
Customers are looking for three things, once they can find a place where they can get at least two of these things or in most cases even one, they would definitely want to come back over and over again. These three things includes quality service, cheaper services and great customer care.
- Thread starter
- #4
It is a matter of being satisfied and contented with the products produced by their preferred companies, either offline or online.
It might just be the customer service render by the business they patronise more.
- Thread starter
- #7
I do think that consumers will remain loyal because of being satisfied to services or goods of their preferred companies.
Maybe they knew each order or the advertisement is catchy than the other businesses of the same kind.
- Thread starter
- #10
I agree. Sometimes they had tested the products and wanted to continue buying them.
Because one favors them, that's just human nature.
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- #13
If I have lots of money, I would like to have a franchise of Jollibee or Chowking.
Great customer service, quality products and reasonable pricing keep customers for a business. Other than that, engaging customer in joining loyalty program is also effective. Customers get reward points when buying from the shop and the reward points when accumulated to a certain level can be converted into cash for buying products.
Perhaps they're repeat customers and they're so happy to get back to you because of your good services. It really matters if served customers well. They are always happy seeing their favorite business establishment again.
I think customers favor a particular business over others because they trust that business to provide reliable products or services. They may also like the customer service they receive or the convenience of the location. Additionally, when a business offers good value for the money, customers are likely to keep going back.
