Your statement is very correct because it is a department that needs a lot of patience and expertise.
The importance of customer service in business
- Thread starter Johnson2468
- Start date
The major reason why it is a sensitive department is because they relate with the customers directly.
Any employee that is to work in such department must be well-trained.
Most of the companies are always taking this department very important and they are outsourcing it to other companies.
I am not really in support of outsourcing a particular department from a company to other companies.
