Make your customers involved. Give them a sense of belonging so they keep coming back. Don't just sell; build a community where you can interact with your customers so you can get their feedback and use it to improve your product.
Your business needs a community.
- Thread starter Mmykel
- Start date
That is key advantages of social media. It provides medium for easy interaction between the business and the customers. The business can also use the medium announce any latest developments to the public.
Yes, there are many businesses like banks, insurance companies, health care products companies which build an online community to engage customers. I was a member of the Citibank online community. They paid members for discussion and answering surveys in the community.
Well said, besides being treated like royalty, customers want to feel like they belong, giving them the power to be able contribute would definitely make them happy and not just contribute but also acknowledge their contribution.
You are right it is always good to have a community for your business. you can effectively communicate with them.
Building a community for your customers to interact is a very good strategy to increase your customer base.
If customers don't find a point to connect emotionally with you or your business, it would soon go down. Humans are emotional beings and they buy where they can connect.
