Unfortunately, in some marketplaces there is a COD payment system, where buyers can pay when the goods arrive at the address. And many sellers activate this feature, including me even though it is at some risk that I bear, namely the refusal of naughty customers to pay. I usually then block them from re-ordering, because calls and chats have no effect on them.
Of course we have given our best in accordance with standard operating procedures. However, there are unscrupulous buyers who always play tricks on sellers, by suddenly canceling orders after the goods arrive at the address, by refusing to pay for the reason "No money".
Yes i get your point. This system was actually created for the safety of the customers, so they can simply pay when the goods comes to prevent being cheated, its a pity they have turned the whole thing upside down.
The people that we were trying to protect have turned to be doing us the bad things. As strange as this sounds, it has happened to many online entrepreneurs. I take payments in advance for first time customers.
Yes, you are right. I totally agree with you, I often experience this. Finding unscrupulous buyers, I just need to block them. I don't want to waste my time arguing with toxic people.
I actually think you should switch to pay before delivery or at least a bit part advance payment. You incur costs to make the delivery right and situations like these are already a loss to you.
The COD system is a service from the marketplace to make it easier for customers, many are also trustworthy. It's just that some unscrupulous buyers. If I activate the COD system, anyone can use this service. So, blocking unruly buyers was the most appropriate step I could take.
